Responding to today’s (Thursday 5 September 2024) Which? survey results regarding passengers’ experiences at airports, AirportsUK, the trade body for the UK’s airports, asserted that all airports are driven to provide the best possible passenger experience.
A spokesperson said:
“The UK’s airports are consumer facing businesses in a competitive market so are continually focused on improving terminal facilities whilst still providing the value that enables flights to be competitively priced. The UK’s airports are currently investing millions of pounds in upgrading security equipment and improving services, which while causing some disruption now will improve the passenger experience in the years ahead.
“These results also do not align with our airport members’ own data on passenger experience, which is that most customers are very happy with the service they receive. This is seen in comprehensive surveys of thousands of people every single month, while Which? has only asked a tiny and unrepresentative fraction of airport passengers to recall their experiences up to a year previously.
“AirportsUK noted passenger services at airports are provided through the combined efforts of airlines, ground handlers, airports and the hundreds of businesses that work onsite to provide an excellent experience and have been doing so effectively and efficiently in an incredibly busy summer.
ENDS
