25 June 2025
Responding to the latest CAA airport accessibility report issued today (25 June), AirportsUK Policy Director Christopher Snelling said:
“We welcome this report as a way of helping focus and drive performance from our sector on this important issue.
“We are pleased to note that 25 of the 28 UK airports assessed were good or very good, and that 82% of disabled passengers reported being satisfied with their most recent flight, roughly similar to that of passengers as a whole, and a notable improvement on the year before. Where it identifies issues, this will help those airports address concerns.
He added: “The report also shows that use of accessibility services has grown again, up from 4.6 to 5.5 million users in just one year, now representing almost 2% of travellers.
“Airports are continuing to have to adjust to these new higher levels of demand, so the generally good performance at this time is all the more pleasing. However, services can always be better, and airports will continue working with CAA and accessibility groups over the next year and beyond to improve services even further”.
ENDS
