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UID:10000742-1827568800-1827590400@airportsuk.org
SUMMARY:Health & Safety Group (H&S) ¦ Airport visit ¦ details tbc
DESCRIPTION:The group represents a broad mix of UK airports and specialist stakeholders to collaborate on subjects of common interest and purpose. \nIt seeks to improve airports’ collective ability to manage occupational health and safety risks\, provide a platform where members can consider new risks and feed into other industry groups and consultations. \nMembers are able to openly share information\, performance\, procedures\, learning from incidents\, and best practices experiences to benefit wider upskilling and focus on maximising best practices by sharing safety performance metrics allowing for UK airport benchmarking. \nIt is a a place where committed industry stakeholders can share individual plans and manage the key technical\, policy and regulatory dependencies whilst gaining and providing independent and transparent cross-industry insight. \nThe Health & Safety Working Group takes the lead in organising the AirportsUK’s hugely successful annual national campaign: UK Airports Health & Safety Week. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/health-safety-group-hs-%c2%a6-airport-visit-%c2%a6-details-tbc/
LOCATION:Airport tbc
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Health-and-Safety-WG-e1721320629105.jpg
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UID:10000752-1828346400-1828353600@airportsuk.org
SUMMARY:Customer Experience Group ¦ Teams
DESCRIPTION:The Customer Experience Working Group was formed in 2026 with the intention of providing a trusted forum for members to discuss shared operational issues affecting customer service and passenger experience across member airports.  The group focuses on the customer journey within the terminal and related landside services where relevant. This is a working group which enables members to exchange good practice\, explore common challenges and emerging trends\, and discuss topics such as passenger communications\, queue management\, wayfinding\, disruptive passengers and accessibility. There may be some cross over with other working groups and possibility for joint meetings.    The group supports collaboration and practical learning rather than policy-making. \nFor more information\, please email info@airportsuk.org
URL:https://airportsuk.org/event/customer-service-experience-%c2%a6-teams/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/webp:https://airportsuk.org/wp-content/uploads/2026/06/Customer-Service-e1782485234984.webp
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