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DTSTART;TZID=Europe/London:20270406T110000
DTEND;TZID=Europe/London:20270406T130000
DTSTAMP:20261020T163420Z
CREATED:20261020T163420Z
LAST-MODIFIED:20261020T163420Z
UID:10000747-1807009200-1807016400@airportsuk.org
SUMMARY:Public Affairs & Communications Network and Policy Committee
DESCRIPTION:This joint meeting of AirportUK’s Public Affairs and Communications Network (PACN) and Policy Committee supports our work representing UK airports to government ministers and officials\, national and regional politicians\, wider stakeholders\, the media and the general public. \nMembers of PACN and the Policy Committee inform\, discuss and shape the AOA’s policy\, public affairs and media priorities and outreach to MPs (including the Future of Aviation APPG)\, MSPs\, MSs\, MLAs and other directly elected figures across the UK. \nThe groups meet both formally to update on and discuss a full range of issues and hear from knowledgeable\, informed and relevant speakers\, and are consulted on an ad hoc basis on specific issues as they arise. \nCurrent issues include the competitiveness and attractiveness of aviation\, sustainability issues\, borders\, airspace modernisation and airport/airline regulatory policy. \nFor more on this excellent opportunity for airport colleagues to connect over work they are doing in support of their businesses\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/public-affairs-communications-network-and-policy-committee-8/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/PACN.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270407T140000
DTEND;TZID=Europe/London:20270407T160000
DTSTAMP:20261020T145704Z
CREATED:20261020T145704Z
LAST-MODIFIED:20261020T145704Z
UID:10000728-1807106400-1807113600@airportsuk.org
SUMMARY:Rescue & Fire Fighting Services (RFFS) ¦ Teams
DESCRIPTION:Join airport fire managers and senior fire service officers from member airports to share best practice and regulatory concerns affecting the rescue and fire fighting services. \nThis group works closely with industry subject matters experts\, including the CAA\, and actively supports the UK Airports annual national campaign. \nProfessional discussion and industry engagement will focus on subjects such as the EASA transition impacting the RFFS post-Brexit\, post-COVID-19 management of the RFFS\, implementation of RFFS medical standards\, and emergency preparedness around airport fuel farms. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/rescue-fire-fighting-services-rffs-%c2%a6-teams/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/10/RFFS-WG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270428T110000
DTEND;TZID=Europe/London:20270428T130000
DTSTAMP:20261020T151406Z
CREATED:20261020T151406Z
LAST-MODIFIED:20261020T151406Z
UID:10000736-1808910000-1808917200@airportsuk.org
SUMMARY:Aerodrome Safety & Compliance (ASC) ¦ In-person
DESCRIPTION:Operations managers and directors from our member airports come together with specialist stakeholders in the Aerodrome Safety & Compliance working group to facilitate and actively promote technical knowledge & best practice sharing to achieve the highest levels of safety and compliance in a consistent manner across aerodromes. \nThe group coordinates consultations and open communications with aerodromes and regulatory bodies to ensure safe working practices\, supported by robust reporting methods\, are met in all relevant operational business units. \nThe group’s discussions range from runway safety and aerodrome audits to ensuring smooth winter operations across the UK’s airports\, studying emerging and existing safety risks and identifying potential solutions to mitigate the operational impact\, and managing the implementation of regulatory developments and requirements. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/aerodrome-safety-compliance-asc-%c2%a6-in-person/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Aerodrome-safety-compliance-WG-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270608T110000
DTEND;TZID=Europe/London:20270608T130000
DTSTAMP:20261020T152458Z
CREATED:20261020T152458Z
LAST-MODIFIED:20261020T152458Z
UID:10000740-1812452400-1812459600@airportsuk.org
SUMMARY:Health & Safety Group (H&S) ¦ In-person
DESCRIPTION:The group represents a broad mix of UK airports and specialist stakeholders to collaborate on subjects of common interest and purpose. \nIt seeks to improve airports’ collective ability to manage occupational health and safety risks\, provide a platform where members can consider new risks and feed into other industry groups and consultations. \nMembers are able to openly share information\, performance\, procedures\, learning from incidents\, and best practices experiences to benefit wider upskilling and focus on maximising best practices by sharing safety performance metrics allowing for UK airport benchmarking. \nIt is a a place where committed industry stakeholders can share individual plans and manage the key technical\, policy and regulatory dependencies whilst gaining and providing independent and transparent cross-industry insight. \nThe Health & Safety Working Group takes the lead in organising the AirportsUK’s hugely successful annual national campaign: UK Airports Health & Safety Week. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/health-safety-group-hs-%c2%a6-in-person/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Health-and-Safety-WG-e1721320629105.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270610T103000
DTEND;TZID=Europe/London:20270610T123000
DTSTAMP:20261022T162509Z
CREATED:20261022T162509Z
LAST-MODIFIED:20261022T162509Z
UID:10000759-1812623400-1812630600@airportsuk.org
SUMMARY:Airspace & Air Traffic Services (AATS) ¦ Teams
DESCRIPTION:The Airspace and Air Traffic Services Working Group (AATS) was formed when the UK’s Airspace Modernisation Strategy was first published\, and seeks to ensure best practice sharing on a number of issues in the air traffic industry. \nThe group takes the lead on a range of topics from the changing regulatory landscape of ATS\, ranging from Airspace Modernisation to ATCO apprentices. \nAdditionally\, membership aims to support ANSPs on emerging challenges such as CV19 and ATC restart and recovery. \nThis dynamic group is particularly interested in sharing best practice and knowledge whilst ensuring that all ANSPs are represented appropriately; via AOA we lobby and work closely with CAA and other relevant industry bodies to influence regulatory reform and implementation. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/airspace-air-traffic-services-aats-%c2%a6-teams/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/AATS-WG-e1721300770893.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270615T110000
DTEND;TZID=Europe/London:20270615T130000
DTSTAMP:20261020T163305Z
CREATED:20261020T163305Z
LAST-MODIFIED:20261020T163305Z
UID:10000746-1813057200-1813064400@airportsuk.org
SUMMARY:Public Affairs & Communications Network and Policy Committee
DESCRIPTION:This joint meeting of AirportUK’s Public Affairs and Communications Network (PACN) and Policy Committee supports our work representing UK airports to government ministers and officials\, national and regional politicians\, wider stakeholders\, the media and the general public. \nMembers of PACN and the Policy Committee inform\, discuss and shape the AOA’s policy\, public affairs and media priorities and outreach to MPs (including the Future of Aviation APPG)\, MSPs\, MSs\, MLAs and other directly elected figures across the UK. \nThe groups meet both formally to update on and discuss a full range of issues and hear from knowledgeable\, informed and relevant speakers\, and are consulted on an ad hoc basis on specific issues as they arise. \nCurrent issues include the competitiveness and attractiveness of aviation\, sustainability issues\, borders\, airspace modernisation and airport/airline regulatory policy. \nFor more on this excellent opportunity for airport colleagues to connect over work they are doing in support of their businesses\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/public-affairs-communications-network-and-policy-committee-7/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/PACN.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270630T103000
DTEND;TZID=Europe/London:20270630T123000
DTSTAMP:20261020T145826Z
CREATED:20261020T145826Z
LAST-MODIFIED:20261020T145826Z
UID:10000729-1814351400-1814358600@airportsuk.org
SUMMARY:Rescue & Fire Fighting Services (RFFS) ¦ Teams
DESCRIPTION:Join airport fire managers and senior fire service officers from member airports to share best practice and regulatory concerns affecting the rescue and fire fighting services. \nThis group works closely with industry subject matters experts\, including the CAA\, and actively supports the UK Airports annual national campaign. \nProfessional discussion and industry engagement will focus on subjects such as the EASA transition impacting the RFFS post-Brexit\, post-COVID-19 management of the RFFS\, implementation of RFFS medical standards\, and emergency preparedness around airport fuel farms. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/rescue-fire-fighting-services-rffs-%c2%a6-teams-2/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/10/RFFS-WG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270706T140000
DTEND;TZID=Europe/London:20270706T160000
DTSTAMP:20261020T151549Z
CREATED:20261020T151549Z
LAST-MODIFIED:20261020T151549Z
UID:10000737-1814882400-1814889600@airportsuk.org
SUMMARY:Aerodrome Safety & Compliance (ASC) ¦ Teams
DESCRIPTION:Operations managers and directors from our member airports come together with specialist stakeholders in the Aerodrome Safety & Compliance working group to facilitate and actively promote technical knowledge & best practice sharing to achieve the highest levels of safety and compliance in a consistent manner across aerodromes. \nThe group coordinates consultations and open communications with aerodromes and regulatory bodies to ensure safe working practices\, supported by robust reporting methods\, are met in all relevant operational business units. \nThe group’s discussions range from runway safety and aerodrome audits to ensuring smooth winter operations across the UK’s airports\, studying emerging and existing safety risks and identifying potential solutions to mitigate the operational impact\, and managing the implementation of regulatory developments and requirements. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/aerodrome-safety-compliance-asc-%c2%a6-teams-2/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Aerodrome-safety-compliance-WG-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270906T103000
DTEND;TZID=Europe/London:20270906T123000
DTSTAMP:20261022T162635Z
CREATED:20261022T162635Z
LAST-MODIFIED:20261022T162635Z
UID:10000760-1820226600-1820233800@airportsuk.org
SUMMARY:Airspace & Air Traffic Services (AATS) ¦ Teams
DESCRIPTION:The Airspace and Air Traffic Services Working Group (AATS) was formed when the UK’s Airspace Modernisation Strategy was first published\, and seeks to ensure best practice sharing on a number of issues in the air traffic industry. \nThe group takes the lead on a range of topics from the changing regulatory landscape of ATS\, ranging from Airspace Modernisation to ATCO apprentices. \nAdditionally\, membership aims to support ANSPs on emerging challenges such as CV19 and ATC restart and recovery. \nThis dynamic group is particularly interested in sharing best practice and knowledge whilst ensuring that all ANSPs are represented appropriately; via AOA we lobby and work closely with CAA and other relevant industry bodies to influence regulatory reform and implementation. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/airspace-air-traffic-services-aats-%c2%a6-teams-2/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/AATS-WG-e1721300770893.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270908T103000
DTEND;TZID=Europe/London:20270908T123000
DTSTAMP:20261020T152623Z
CREATED:20261020T152623Z
LAST-MODIFIED:20261020T152623Z
UID:10000741-1820399400-1820406600@airportsuk.org
SUMMARY:Health & Safety Group (H&S) ¦ Teams
DESCRIPTION:The group represents a broad mix of UK airports and specialist stakeholders to collaborate on subjects of common interest and purpose. \nIt seeks to improve airports’ collective ability to manage occupational health and safety risks\, provide a platform where members can consider new risks and feed into other industry groups and consultations. \nMembers are able to openly share information\, performance\, procedures\, learning from incidents\, and best practices experiences to benefit wider upskilling and focus on maximising best practices by sharing safety performance metrics allowing for UK airport benchmarking. \nIt is a a place where committed industry stakeholders can share individual plans and manage the key technical\, policy and regulatory dependencies whilst gaining and providing independent and transparent cross-industry insight. \nThe Health & Safety Working Group takes the lead in organising the AirportsUK’s hugely successful annual national campaign: UK Airports Health & Safety Week. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/health-safety-group-hs-%c2%a6-teams-2/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Health-and-Safety-WG-e1721320629105.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270914T110000
DTEND;TZID=Europe/London:20270914T130000
DTSTAMP:20261020T163523Z
CREATED:20261020T163523Z
LAST-MODIFIED:20261020T163523Z
UID:10000748-1820919600-1820926800@airportsuk.org
SUMMARY:Public Affairs & Communications Network and Policy Committee
DESCRIPTION:This joint meeting of AirportUK’s Public Affairs and Communications Network (PACN) and Policy Committee supports our work representing UK airports to government ministers and officials\, national and regional politicians\, wider stakeholders\, the media and the general public. \nMembers of PACN and the Policy Committee inform\, discuss and shape the AOA’s policy\, public affairs and media priorities and outreach to MPs (including the Future of Aviation APPG)\, MSPs\, MSs\, MLAs and other directly elected figures across the UK. \nThe groups meet both formally to update on and discuss a full range of issues and hear from knowledgeable\, informed and relevant speakers\, and are consulted on an ad hoc basis on specific issues as they arise. \nCurrent issues include the competitiveness and attractiveness of aviation\, sustainability issues\, borders\, airspace modernisation and airport/airline regulatory policy. \nFor more on this excellent opportunity for airport colleagues to connect over work they are doing in support of their businesses\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/public-affairs-communications-network-and-policy-committee-9/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/PACN.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270929T100000
DTEND;TZID=Europe/London:20270929T160000
DTSTAMP:20261020T150058Z
CREATED:20261020T150058Z
LAST-MODIFIED:20261020T150058Z
UID:10000730-1822212000-1822233600@airportsuk.org
SUMMARY:Rescue & Fire Fighting Services (RFFS) ¦ Airport visit (details tbc)
DESCRIPTION:Join airport fire managers and senior fire service officers from member airports to share best practice and regulatory concerns affecting the rescue and fire fighting services. \nThis group works closely with industry subject matters experts\, including the CAA\, and actively supports the UK Airports annual national campaign. \nProfessional discussion and industry engagement will focus on subjects such as the EASA transition impacting the RFFS post-Brexit\, post-COVID-19 management of the RFFS\, implementation of RFFS medical standards\, and emergency preparedness around airport fuel farms. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/rescue-fire-fighting-services-rffs-%c2%a6-airport-visit-details-tbc/
LOCATION:Airport tbc
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/10/RFFS-WG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271012T110000
DTEND;TZID=Europe/London:20271012T130000
DTSTAMP:20261021T144319Z
CREATED:20261021T144248Z
LAST-MODIFIED:20261021T144319Z
UID:10000753-1823338800-1823346000@airportsuk.org
SUMMARY:Customer Experience Group ¦ Teams
DESCRIPTION:The Customer Experience Working Group was formed in 2026 with the intention of providing a trusted forum for members to discuss shared operational issues affecting customer service and passenger experience across member airports.  The group focuses on the customer journey within the terminal and related landside services where relevant. This is a working group which enables members to exchange good practice\, explore common challenges and emerging trends\, and discuss topics such as passenger communications\, queue management\, wayfinding\, disruptive passengers and accessibility. There may be some cross over with other working groups and possibility for joint meetings.    The group supports collaboration and practical learning rather than policy-making. \nFor more information\, please email info@airportsuk.org
URL:https://airportsuk.org/event/customer-service-experience-%c2%a6-teams-2/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/webp:https://airportsuk.org/wp-content/uploads/2026/06/Customer-Service-e1782485234984.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271026T100000
DTEND;TZID=Europe/London:20271026T160000
DTSTAMP:20261020T151026Z
CREATED:20261020T151026Z
LAST-MODIFIED:20261020T151026Z
UID:10000734-1824544800-1824566400@airportsuk.org
SUMMARY:Aerodrome Safety & Compliance (ASC) ¦ Airport visit ¦ details tbc
DESCRIPTION:Operations managers and directors from our member airports come together with specialist stakeholders in the Aerodrome Safety & Compliance working group to facilitate and actively promote technical knowledge & best practice sharing to achieve the highest levels of safety and compliance in a consistent manner across aerodromes. \nThe group coordinates consultations and open communications with aerodromes and regulatory bodies to ensure safe working practices\, supported by robust reporting methods\, are met in all relevant operational business units. \nThe group’s discussions range from runway safety and aerodrome audits to ensuring smooth winter operations across the UK’s airports\, studying emerging and existing safety risks and identifying potential solutions to mitigate the operational impact\, and managing the implementation of regulatory developments and requirements. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/aerodrome-safety-compliance-asc-%c2%a6-airport-visit-%c2%a6-details-tbc/
LOCATION:Airport tbc
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Aerodrome-safety-compliance-WG-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271109T110000
DTEND;TZID=Europe/London:20271109T130000
DTSTAMP:20261020T163608Z
CREATED:20261020T163608Z
LAST-MODIFIED:20261020T163608Z
UID:10000749-1825758000-1825765200@airportsuk.org
SUMMARY:Public Affairs & Communications Network and Policy Committee
DESCRIPTION:This joint meeting of AirportUK’s Public Affairs and Communications Network (PACN) and Policy Committee supports our work representing UK airports to government ministers and officials\, national and regional politicians\, wider stakeholders\, the media and the general public. \nMembers of PACN and the Policy Committee inform\, discuss and shape the AOA’s policy\, public affairs and media priorities and outreach to MPs (including the Future of Aviation APPG)\, MSPs\, MSs\, MLAs and other directly elected figures across the UK. \nThe groups meet both formally to update on and discuss a full range of issues and hear from knowledgeable\, informed and relevant speakers\, and are consulted on an ad hoc basis on specific issues as they arise. \nCurrent issues include the competitiveness and attractiveness of aviation\, sustainability issues\, borders\, airspace modernisation and airport/airline regulatory policy. \nFor more on this excellent opportunity for airport colleagues to connect over work they are doing in support of their businesses\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/public-affairs-communications-network-and-policy-committee-10/
LOCATION:AirportsUK Offices\, Kings Buildings\, 16 Smith Square\, London\, SW1P 3HQ\, United Kingdom
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/PACN.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271126T103000
DTEND;TZID=Europe/London:20271126T123000
DTSTAMP:20261022T162732Z
CREATED:20261022T162732Z
LAST-MODIFIED:20261022T162732Z
UID:10000761-1827225000-1827232200@airportsuk.org
SUMMARY:Airspace & Air Traffic Services (AATS) ¦ Teams
DESCRIPTION:The Airspace and Air Traffic Services Working Group (AATS) was formed when the UK’s Airspace Modernisation Strategy was first published\, and seeks to ensure best practice sharing on a number of issues in the air traffic industry. \nThe group takes the lead on a range of topics from the changing regulatory landscape of ATS\, ranging from Airspace Modernisation to ATCO apprentices. \nAdditionally\, membership aims to support ANSPs on emerging challenges such as CV19 and ATC restart and recovery. \nThis dynamic group is particularly interested in sharing best practice and knowledge whilst ensuring that all ANSPs are represented appropriately; via AOA we lobby and work closely with CAA and other relevant industry bodies to influence regulatory reform and implementation. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/airspace-air-traffic-services-aats-%c2%a6-teams-3/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/AATS-WG-e1721300770893.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271130T100000
DTEND;TZID=Europe/London:20271130T160000
DTSTAMP:20261020T152752Z
CREATED:20261020T152731Z
LAST-MODIFIED:20261020T152752Z
UID:10000742-1827568800-1827590400@airportsuk.org
SUMMARY:Health & Safety Group (H&S) ¦ Airport visit ¦ details tbc
DESCRIPTION:The group represents a broad mix of UK airports and specialist stakeholders to collaborate on subjects of common interest and purpose. \nIt seeks to improve airports’ collective ability to manage occupational health and safety risks\, provide a platform where members can consider new risks and feed into other industry groups and consultations. \nMembers are able to openly share information\, performance\, procedures\, learning from incidents\, and best practices experiences to benefit wider upskilling and focus on maximising best practices by sharing safety performance metrics allowing for UK airport benchmarking. \nIt is a a place where committed industry stakeholders can share individual plans and manage the key technical\, policy and regulatory dependencies whilst gaining and providing independent and transparent cross-industry insight. \nThe Health & Safety Working Group takes the lead in organising the AirportsUK’s hugely successful annual national campaign: UK Airports Health & Safety Week. \nFor more information\, please email info@airportsuk.org.
URL:https://airportsuk.org/event/health-safety-group-hs-%c2%a6-airport-visit-%c2%a6-details-tbc/
LOCATION:Airport tbc
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/jpeg:https://airportsuk.org/wp-content/uploads/2023/08/Health-and-Safety-WG-e1721320629105.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20271209T100000
DTEND;TZID=Europe/London:20271209T120000
DTSTAMP:20261021T144411Z
CREATED:20261021T144140Z
LAST-MODIFIED:20261021T144411Z
UID:10000752-1828346400-1828353600@airportsuk.org
SUMMARY:Customer Experience Group ¦ Teams
DESCRIPTION:The Customer Experience Working Group was formed in 2026 with the intention of providing a trusted forum for members to discuss shared operational issues affecting customer service and passenger experience across member airports.  The group focuses on the customer journey within the terminal and related landside services where relevant. This is a working group which enables members to exchange good practice\, explore common challenges and emerging trends\, and discuss topics such as passenger communications\, queue management\, wayfinding\, disruptive passengers and accessibility. There may be some cross over with other working groups and possibility for joint meetings.    The group supports collaboration and practical learning rather than policy-making. \nFor more information\, please email info@airportsuk.org
URL:https://airportsuk.org/event/customer-service-experience-%c2%a6-teams/
LOCATION:Virtual Meeting
CATEGORIES:Specialists' Groups
ATTACH;FMTTYPE=image/webp:https://airportsuk.org/wp-content/uploads/2026/06/Customer-Service-e1782485234984.webp
END:VEVENT
END:VCALENDAR